Show All Answers

1. Who do I notify when digging will be done in my yard?

Call One Call at 811 or Ohio Utilities Protection Service at 800-362-2764. The Electric Division is a member of the Ohio Utilities Protection Service. Call two working days (48 hours) before you dig so that underground utilities can be located to prevent accidental damage or service interruption.

2. Who do I call when I have a question about my electric bill, when I want to start new service, or I need a final reading?

Call the Utility Billing division at 330-335-2700.

3. Who do I call to report a problem with my electric service or an outage?

Wadsworth Municipal Electric 24 hour emergency phone number is 330-335-2833. Trouble crews are available 24 hours a day, 7 days a week. Crews are radio dispatched from 365 Broad Street for emergency repairs and service.

4. What should I do during a power outage?

After contacting the Electric Division (330-335-2833) to report the outage, you should unplug all non essential appliances. Also, keep refrigerator and freezer doors closed. Continually opening and closing these doors will result in faster loss of cold air. If you think you may have heard something that may have caused the outage, please report the noise to the Electric Division by calling 330-335-2833.

5. Who do I call to report a street light that is not working?

If there is a street light not working, please call the Electric Division at 330-335-2833.

6. Can I landscape around the transformer (or pedestal) in my yard?

Yes, but the Electric Division requires a ten foot clearance in all directions from the enclosure. You may install plantings closer to the enclosure, but the Electric Division reserves the right to cut down or trim plantings in order to gain safe and prompt access to the enclosure. Call the electric division for further information at 330-335-2833. Please remember to contact Ohio Utilities Protection Service before digging at 800-362-2764.

7. Why does Wadsworth Electric trim trees?

Trimming the entire length of a power line as part of a regular maintenance program allows us to trim more efficiently and improves electric service to all the customers who get their power from that line. Your safety is important around trees You should not attempt to trim any vegetation growing on or near any overhead power lines. Only specially-trained line clearing professionals should work around power lines.

8. Why do I sometimes experience brief outages that call for resetting of appliances?

These outages occur when protective devices, called reclosers, operate. When a recloser detects an object interfering with a line, they de-energize the line briefly to determine if the interference is permanent or if it is simply a momentary problem. If the recloser determines that the interference was temporary, the line will re-energize. If the interference is detected to be permanent, the recloser will de-energize the line. These brief outages are usually caused by wildlife, trees, or lightning.

9. Why do I have trouble getting a call through during a power outage?

When you're calling to report an outage, hundreds of other people may be trying to do the same. Please be patient, we will answer your call as soon as possible. Remember the number to call to report an outage is 330 335-2833.

10. Which lines are power lines?

It can be difficult to distinguish between a power, cable, or telephone line, so you must regard any down line as energized and potentially dangerous. If there is water near the line, the risk is even greater, since water conducts electricity. Never touch a downed wire regardless of how harmless it looks! Keep children away from this potential hazard. Call Wadsworth Electric 330-335-2833 to report any downed lines or equipment.

11. What is a planned outage?

A planned outage is a pre-planned, customer notified time period where the customers' electric service will not be available. Generally speaking, planned outages are needed when live line maintenance cannot be performed.