Show All Answers

1. Do I need internet service with City of Wadsworth?

Yes. You need internet services through the City of Wadsworth.

2. What type of phone services do you offer?

We have a Local Plan, which is unlimited local calls in specific exchanges. We also offer a National Plan for unlimited local and long distance with in the 48 contiguous States.

3. I have a security system. How does this affect VoIP?

We will need to do a test prior to installation to verify compatibility.

4. Can I keep my current phone number?

Yes you can keep your current phone number. We do a process called “porting” where we contact your current carrier, after you sign an authorization. We will assign you a temporary number during this process which can take up to 18 business days.

5. I have an Answering machine. Can I still use it?

Yes. Your answering machine must be set to answer before 30 seconds. See your answering machine instructions book for set up.

      

6. Are there any bundling discounts available for phone service?

Yes, Please call a Customer Service Representative at 330-335-2888

7. Does your phone service offer caller Identification?

We offer free caller ID by phone number. For an additional $2.00 you can choose to have caller ID by name

8. Are there any other fees or charges?

Yes, there are federal legislated charges for 911 and Universal Service Fund (USF). All phone companies charge separately for these services as well. These fees are itemized on your bill. 

9. How do I get into my voicemail?

Access your voicemail by dialing *97 then enter your voicemail password. To add a personal greeting 

     Press “0” to enter mailbox options; 

     Press “1” to record your voicemail greeting, then press “#”, and then press “1” to

     accept the greeting.